Shipping Policy

Where we deliver

LaceUpWear ships to street addresses in all 50 U.S. states, including Alaska, Hawaii, and military addresses served by USPS. We do not currently ship to U.S. territories, P.O. boxes outside the continental United States, or international destinations. Orders placed from outside the United States cannot be accepted through this website.

Processing your order

Orders are picked, checked, and packed Monday through Friday, excluding federal holidays. Most orders are processed within 1–2 business days of being placed. If you order after 2:00 p.m. CT, your order begins processing the next business day.

During new-season launches and the weeks before major holidays, processing can take one additional business day. If that happens, we will email you before the delay affects your delivery estimate.

Delivery windows

Standard delivery is free on every U.S. order, with no minimum. Once your parcel leaves our warehouse, it normally arrives within 1–4 business days. Remote areas, Alaska, and Hawaii may take up to 7 business days. Delivery estimates begin on the first business day after your order is processed, not the day the order is placed.

Tracking

When your order ships, we send a confirmation email with a carrier tracking number. Tracking can take up to 24 hours to show its first scan. If the tracking page has not updated within two business days of your shipping email, contact us and we will open a trace with the carrier.

Address accuracy

Please confirm your address before checkout. If you notice a mistake, email us within one hour of ordering and we will correct it if the parcel has not yet been packed. Once a parcel is in the carrier network, address changes must be handled directly with the carrier. LaceUpWear is not responsible for orders delivered to an address entered incorrectly at checkout.

Missing, late, or damaged parcels

If a parcel is marked delivered but you cannot find it, check with neighbors and your building office, then contact us within 7 days. If a parcel arrives damaged, keep the box and all packing materials and email photographs within 7 days so we can file a claim and send a replacement at no cost.

Shipping questions

Our team answers shipping questions at [email protected], Monday–Friday, 9:00 a.m.–5:00 p.m. CT. Include your order number so we can look up the parcel immediately.