Contact Us
Contact Us
SUPPORT / CONTACT
Questions about sizing, an order, a return, or a pair you saw on the site? Our Chicago support desk answers every message, usually within one business day.
Email us
[email protected]
Include your order number if you have one. For fit questions, tell us your usual size and the style you are considering, and we will recommend accordingly.
Support hours
Monday–Friday, 9:00 a.m.–5:00 p.m. CT. Messages sent outside these hours are answered the next business day. Orders and returns are processed Monday–Friday, excluding federal holidays.
Mail and returns
LaceUpWear
4574 Oakmound Drive, Chicago, IL 60603, United States
Please email before sending a return so we can issue a prepaid label and reference number. This address is a correspondence and returns address, not a retail store.
Order help
For shipping status, check the tracking link in your shipping email first. For address corrections, email within one hour of ordering. For damaged or missing items, include photographs and your order number so we can resolve it in the first reply.