Accessibility Statement

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across our homepage, collection pages, product pages, cart, and checkout. These guidelines cover readable text, keyboard navigation, color contrast, form labels, and compatibility with assistive technology.

What we do

• Write descriptive alternative text for product and editorial images.
• Keep text and interface colors at AA contrast wherever possible.
• Label form fields and error messages clearly.
• Support keyboard navigation for menus, size selectors, and checkout.
• Test new pages on desktop and mobile before publishing.
• Review the store periodically with accessibility tools and manual checks.

Known limitations

Some third-party tools, such as payment or carrier tracking pages, are outside our direct control and may not fully meet the same standard. Product photography occasionally includes fine detail that is difficult to describe in a short alt text; our support team is happy to describe a shoe in more detail by email or phone.

Getting help

If any part of the store prevents you from completing a purchase, contact us at [email protected] or write to 4574 Oakmound Drive, Chicago, IL 60603, United States. Tell us the page and the difficulty you encountered. We will help you place the order directly and work on a fix.

Feedback and response

We review accessibility feedback within 3 business days and aim to resolve confirmed issues within 30 days. Where a fix requires a theme or platform update, we will tell you the expected timeline and offer an alternative way to shop in the meantime.

Ongoing work

We audit the store when we launch new collections, change themes, or add checkout features. Accessibility is an ongoing process; this statement will be updated as our site and standards evolve.