Privacy Policy

Information you give us

When you place an order, create an account, contact support, or join our email list, you may provide your name, shipping and billing address, email address, phone number, payment details, and order preferences. Payment card numbers are handled by our payment processor; LaceUpWear does not store full card numbers on its servers.

Information collected automatically

Like most online stores, we receive technical data when you browse: IP address, browser type, device type, pages viewed, referring URL, and timestamps. We use cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and understand which pages help customers find products. See our Cookie Policy for details.

How we use information

• Process, pack, ship, and track orders.
• Send order confirmations, shipping updates, and return information.
• Answer support requests and resolve delivery or product issues.
• Prevent fraud, secure the site, and enforce our terms.
• Improve our catalog, page layout, and checkout experience.
• Send marketing emails only when you have asked to receive them.

When we share information

We share data with service providers that perform work on our behalf: payment processors, shipping carriers, email delivery platforms, analytics providers, and website hosting. These providers may use the data only for the service they provide to us. We may also disclose information when required by law, to protect our rights or the safety of customers, or as part of a merger or sale of the business. We do not sell personal information.

Retention and security

Order records are kept as long as needed for tax, accounting, and warranty purposes, typically seven years. Marketing preferences are kept until you unsubscribe. We use encryption in transit, access controls, and routine software updates to protect data, though no website can guarantee perfect security.

Your choices

You may request access to, correction of, or deletion of your personal information by emailing us. You can unsubscribe from marketing at any time using the link in any email. You can control cookies through your browser settings. California and other U.S. state residents have additional rights described in our U.S. State Privacy Notice.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

Changes and contact

We may update this policy as our services change. Material changes will be posted on this page with a new effective date. Questions? Write to [email protected] or use the address below.