Returns & Refunds

The 30-day window

You may return unworn footwear within 30 calendar days of the delivery date shown on your carrier tracking record. Day one is the day the parcel is marked delivered. Returns postmarked after day 30 cannot be accepted at the free-return rate.

What qualifies

• Footwear in new, unworn condition with no scuffs, creasing, odors, or street wear.
• Original shoebox and any tissue, inserts, or extra laces included.
• The shoebox packed inside an outer shipping box or bag — never taped or labeled directly.
• Proof of purchase, such as your order number or shipping email.

How to start a return

Email [email protected] with your order number and the reason for the return. We reply with a prepaid U.S. return label and simple packing instructions, usually within one business day. Print the label, attach it to the outer box, and drop the parcel at any carrier location. You do not need an account to return an order.

Refund timing

We inspect returns the day they arrive. Once approved, your refund is issued to the original payment method within 2 business days. Your bank or card issuer may take an additional 3–5 business days to post the credit. Original shipping was free, so there is no shipping charge to deduct.

Exchanges

Need a different size or color? Tell us in your return email and we will reserve the replacement while your return is in transit. Exchanges ship free within the United States. If the replacement is out of stock, we will issue a full refund instead and let you know by email.

Items we cannot accept

For health and hygiene reasons, we cannot accept footwear that has been worn outdoors, washed, altered, or returned without its original box. Gift cards and final-sale items marked at checkout are also non-returnable. If an item arrives defective or we shipped the wrong item, contact us within 7 days and we will cover everything, including return shipping.